Left out in the cold by Southwark Council

Homes on the D’Eynsford Estate in Camberwell were left without any heating for days in freezing weather earlier this year. What really upset residents was that no one answered the emergency helpline at Southwark Council. One resident reported that it was only when they took to Twitter that they got a response from councillors - and then from Southwark Council. A heater was produced for them - but nothing for those who weren't so active on social media. The council demonstrated little care for the many elderly people living on the D'Eynsford on their own.

Reassurance, information about the repair schedule, and practical action like the loan of a portable heater is the minimum tenants should expect. The council’s communication with Southwark residents must improve.

Below - an example of one of the tweets sent by residents